Refund policy
Return & Refund Policy
Last updated: September 4, 2026
At Marlofy, we want you to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in the same condition in which you received it.
- Be in its original packaging, where applicable.
- Include any accessories, tags, or other items that came with the product.
- Not show signs of damage, use, washing, or alteration.
To start a return, please contact us at:
Please include your order number, the item you would like to return, and the reason for the return. We will provide instructions for the return if your request is approved.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If you receive an item that is damaged, defective, or different from what you ordered, contact us at hello@marlofy.com as soon as possible.
Please include your order number and clear photos of the item and its packaging. We will review the issue and work with you to provide an appropriate resolution, which may include a replacement or refund.
Items That Cannot Be Returned
Certain items may not be eligible for return, including:
- Personalized or customized products, unless they arrive damaged or defective.
- Items that have been used, washed, altered, or damaged after delivery.
- Items returned without their original packaging when the packaging is necessary for resale.
- Gift cards.
- Clearance or final-sale items, when clearly identified as final sale at the time of purchase.
Return Shipping
Unless the item is damaged, defective, or incorrectly sent, the customer is responsible for the cost of return shipping.
If we sent you the wrong item or your item arrived damaged or defective, please contact us before returning it so we can provide the appropriate instructions.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow your payment provider or bank additional time to process and post the refund to your account.
Original shipping charges are generally non-refundable, except where the return is due to an error on our part or a defective/damaged item.
Exchanges
If you would like to exchange an item, please contact us at hello@marlofy.com.
Depending on product availability, we may offer an exchange or recommend returning the original item and placing a new order.
Late or Missing Refunds
If you have been approved for a refund but have not received it, first check your bank or payment account.
If you still have not received your refund after the expected processing period, please contact us at:
Contact Us
If you have questions about our Return & Refund Policy, please contact us:
Marlofy
Email: hello@marlofy.com
Website: Marlofy.com