Shipping Policy

Last updated: September 4, 2026

At Marlofy, we want your shopping experience to be simple and enjoyable. We carefully process and package every order before it is shipped to you.

Where we ship
We currently ship exclusively within the United States (all 50 states).

Personalized & engraved items (necklaces, watches, blankets, journals, LED plaques, and other made-to-order gifts)
Because these pieces are custom-made just for you, please allow 2–5 business days for production before your order ships (engraved and custom-shaped items may run toward the higher end of that range). Once your item ships, standard delivery takes an additional 2–5 business days. Production does not run on weekends, so orders placed Friday–Sunday begin production the next business day. Orders are typically processed within 1–3 business days after payment has been successfully received.

General store items (skincare, fitness, pet, and gadget products)
These items are processed and shipped within 1–3 business days of your order, with standard delivery typically taking 3–7 business days, depending on your location.

Order tracking
You'll receive a shipping confirmation email with tracking information as soon as your order leaves our fulfillment center. Please note that personalized items go through a separate production step before that tracking number is generated, so it may take a few extra days to appear compared to general items. If your tracking information has not updated for several days, please contact us at: hello@marlofy.com

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your shipping destination, order size, and available shipping method.

From time to time, Marlofy may offer free shipping promotions. Any applicable promotion will be clearly stated on our website.

Delayed Orders

Although we do our best to ensure your order arrives within the estimated delivery window, shipping delays can occasionally occur.

Delays may be caused by:

• Shipping carrier issues
• Weather conditions
• Holidays or high shipping volumes
• Customs processing
• Incorrect or incomplete delivery information
• Other circumstances outside our control

If your order appears to be significantly delayed, please contact us at hello@marlofy.com and include your order number.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you realize that you entered an incorrect address, contact us as soon as possible at hello@marlofy.com.

We will do our best to help, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost or Stolen Packages

Once an order has been delivered to the address provided at checkout, Marlofy is not responsible for packages that are lost or stolen after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, your building's reception/mailroom, and the shipping carrier.

If you still cannot locate your package, contact us at hello@marlofy.com, and we will do our best to assist you.

Contact Us

If you have any questions about shipping or your order, please contact us:

Marlofy
Email: hello@marlofy.com
Website: Marlofy.com